Whitelist Instructions

A whitelist is a list of email addresses that you want to receive an email from. Adding an address to your whitelist ensures that email from that address will not be filtered as spam. To make sure you continue receiving our mailings, we suggest that you follow the instructions for your email client to add us to your whitelist.

Gmail

Add the From address you want to receive mailings from to your Gmail Contacts List:

Click “Contacts” along the left side of any Gmail page.
Click “Create Contact.”
Copy and paste username@domain.com into the primary email address dialog box.
Click “Save.”

If the mailing is in your SPAM folder, check the box next to the mailing and click the “Not Spam” button at the top.

Outlook

Select Actions. | Junk E-mail.
Go to the Safe Senders tab.
Click Add.
Type the email address or domain name you want to whitelist. To add a single address, type “rebecca@yoloinsights.com,” for example.
Click OK.
Click OK again.

If you are using a different version of Outlook you can add the mailers From address to your Address Book. This can be done by opening the email, right-clicking the From address, and selecting “Add To Contacts”. You can also access your Address Book via the tools drop-down menu.

Yahoo

Set up a filter to redirect the mailing you want to receive in your inbox:

Open your mailbox and click on “Mail Options” (upper right-hand corner).
Select “Filters” under the Management column.
Click the “Add” button on the Filters page.
In the “From header:” row, make the drop down “contains” and put the mailer’s from address username@domain.com in the box.
At the bottom of the page Click the “Choose Folder” pull-down menu and select “Inbox.”
Click the “Add Filter” button.

If the mailing is in your Yahoo Bulk Folder open the email and click the “Not Spam” button. You should also check that the mailing’s email address is not in your “Blocked Addresses” list. You can find your “Blocked Addresses” list by clicking “Mail Options” and then clicking the “Blocked Addresses” link under the Spam column. If you see the mailing is from an address on this list, select it and click the “Remove Block” button.

AOL

Add the “From address” you want to receive mailings from to your AOL address book:

Click the “Mail Options” menu and select “Address Book.”
Inside the “Address Book” window, click the “Add” button.
Inside the “Address Card for New Contact” window cut and paste username@domain.com into the “Other E-Mail” field.
Make our From address the “Primary E-Mail” address by checking the associated checkbox to the right of it.
Click the “Save” button.

If the mailing is in your SPAM Folder, you can open the email and click the “This Is Not Spam” button.

Hotmail

Add the From address you want to receive mailings from to your Hotmail Safe List:

Open your mailbox and click “Options” (upper right-hand corner).
Click the “Junk E-Mail Protection” link.
Select the “Safe List” link.
Copy and paste username@domain.com into the dialog box titled “Type an address or domain.”
Click the “Add” button next to the dialog box.
If the mailing is in your “Junk E-Mail Folder,” open the email and click the “Not Junk” button.

You should also check that the mailing’s email address is not on your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to “Blocked Senders List” instead of “Safe List”. If you see the mailing is from an address on this list, select it and click the Remove button.

Mozilla Thunderbird

Add the From address you want to receive mailings from to your Thunderbird Address Book and configure your Junk Mail Controls to whitelist your address book.

Add an address to your Personal Address Book:

Click the “Address Book” button.
Make sure the Personal Address Book is highlighted.
Click the “New Card” button.
Under the “Contact” tab, copy and paste username@domain.com into the Email dialog box.
Click “OK”.

Whitelist your Personal Address Book:

From the main drop-down menu, select “Tools -< Junk Mail Controls.”
This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
Under the Settings tab, update the “White Lists” module by selecting Personal Address Book from the pull-down menu and then check mark the box next to “Do not mark messages as junk mail.”
Click “OK.”
If the mailing is in your junk folder, right-click the mailing and choose “Mark As Not Junk.”

Others

The most common way to whitelist an address is to add it to your address book, whitelist, or safe list. There is no universal way to whitelist an address, so if this is not an option, you will have to consult the help section associated with your email application. They should have instructions on how to whitelist an address there.